September 23, 2012
Vince Chadwick, Craig Butt, Henrietta Cook
DETAILED information about electricity customers’ power usage, which gives insights into when a house is occupied, is being shared with third parties including mail houses, debt collectors, data processing analysts and government agencies.
Customers with smart meters who sign up for Origin Energy’s online portal must consent to their data being shared with a string of third parties. The data is stored in Australia but shared with US company Tendril, which is described by Origin as a smart energy technology provider.
Australia’s privacy watchdog said the technology could threaten people’s privacy. ”We are starting to see people voicing concern about the level of data that these meters can collect,” federal Privacy Commissioner Timothy Pilgrim said.
Smart meters were a common concern among Age readers who responded to our series on privacy.
Mr Pilgrim said electricity companies had a legal responsibility to delete or ”de-identify” personal information that was no longer needed. However, an Origin spokesman said the company kept former customers’ data for retrospective queries and ”tax and compliance purposes”.
The state government aims to install smart meters – which log electricity use every half-hour – in all Victorian homes by the end of next year.
At the beginning of the year Electricity distributors Jemena and United Energy released trial web portals that connect to smart meters and more retailers are expected to follow suit.
Origin’s online portal was released last month and lets people monitor their electricity costs using smart meter data collected from energy distributors. Customers can provide information about the size of their home, whether they rent or own, the number of adults and children in their family, if anyone stays in during the day and what appliances they own. The portal then calculates how much energy is used in the kitchen, laundry and for heating.
An Origin spokesman said the portal was fully compliant with Australian privacy legislation. He said the additional information requested about each household ”adds to the richness of the Origin Smart experience”.
Customer information can only be accessed by staff involved in billing. He said the electricity retailer only shared information with third parties when they had a ”legitimate business need to do so in order to meet our service obligations to our customers”.
Changes to the Privacy Act being debated in Parliament would restrict companies from sending customer data overseas unless the receiver was founded or controlled in Australia.
‘More than 1000 people have signed up to United Energy’s portal. UE spokeswoman Lisa Drought said the distributor only provided smart meter data to customers and energy retailers, and would not sell the information to third parties. She said the portal also had ”internet bank-like security” to prevent privacy breaches.